Draft. This page is a starting point, not a final legal document — have a solicitor review it before relying on it in production, particularly the data processor relationship and retention commitments described below.
Last updated: 30 July 2026
When a tradesperson uses TradeTestimonials to request a testimonial, the tradesperson is the data controller for their customer's information and TradeTestimonials acts as their data processor — we process that information on the tradesperson's instructions, for the purpose they submitted it: sending a testimonial request and publishing the resulting testimonial if approved.
Solely to operate the testimonial request and publishing flow: sending the feedback request, presenting it for the customer to complete, and — once the tradesperson approves it — publishing the resulting testimonial on their public page.
A customer's phone number and email address are automatically deleted from our systems 14 days after their testimonial request is closed (published or declined). Requests that are never responded to are not currently covered by an automatic deletion schedule. Published testimonials themselves don't include a customer's phone number or email address — only their first name, optional location, and their testimonial text and photos.
These providers only receive the information needed to perform their specific function (e.g. Twilio receives a phone number and message text to send an SMS).
If you're a customer who received a testimonial request and want your information deleted sooner than the automatic schedule above, or a tradesperson with questions about your account data, contact us via the details on your account.
See also our Terms of Service.